Returns & Refunds

We want you to be happy with your order. Due to the collectible nature of Pokémon products, all sales are final unless there’s a clear issue.

Eligible for return (with approval)

• Wrong item received

• Product significantly different than described

• Damage in transit (with photos of packaging + item)

Not eligible

• Change of mind or buyer’s remorse

• Opened/handled/resealed items

• Condition complaints without clear photo evidence

How to request
Email support@criticalcards.ca within 3 days of delivery with:

• Order number

• Photos of the item and shipping box

• Brief description of the issue

If approved, we’ll provide return instructions. Items must be returned in original condition and packaging.

Refunds
Issued to the original payment method within 5 business days of receiving the return.