Shipping & Duties FAQ

Shipping & Delivery

Processing time
Orders ship next business day from Ottawa, ON.

Carriers
Canada Post (and partners for international).

Canada

-Single cards (≤30 g): $5 CAD • Lettermail (untracked, 2–5 business days)

-Standard (0–2 kg): $14.90 CAD • tracked, 3–9 business days

-Orders ≥ $100 CAD: $10 CAD • tracked, 3–9 business days

-Express (0–2 kg): $21.90 CAD • 1–2 business days

Note: Lettermail is untracked. Choose a tracked service if you need delivery confirmation.

United States

-Standard (0–0.5 kg): $7.90 CAD • tracked, 4–8 business days

-Standard (0.5–1.5 kg): $19.90 CAD • tracked, 4–8 business days

-Orders ≥ $100 CAD: FREE • tracked, 4–8 business days

-Express (0–1.5 kg): $34.90 CAD • 2–3 business days
No duties/taxes on Pokémon cards valued under US $800.

International (selected)

Australia, New Zealand, Japan, Singapore, Hong Kong: $28 CAD flat, tracked (8–15 business days).
Duties/VAT may apply on arrival; the buyer is responsible.

Packaging standards

-Singles: sleeve + top loader + rigid mailer

-Sealed product: bubble-wrap + double-boxed

Need help? Email support@criticalcards.ca